Visitors who have not booked should check the ticket availability at the Museum ticket office.
The ticket office is about 100 metres from the Scrovegni Chapel, at the entrance of the Eremitani Museum. Its address is 8, Eremitani Square.
After collecting their tickets, visitors should reach the entrance of the air-conditioned waiting-room outside the Scrovegni Chapel.They should be there 5 minutes before the visit time printed on their tickets.
Late visitors will not be admitted into the Chapel, unless they book a new visit for another available time and pay again.
Maximum 25 people are admitted per visit.
The groups (maximum 25 people) should wait at the door to the air-conditioned waiting-room, then they may enter the Chapel.
Visits last about 15 minutes.
Automatic access doors open only once upon entrance and exit, to enable the stabilisation of the interior microclimate.
Pets, bags, food and drinks are not allowed inside the Chapel.
Cell phones should be kept in silent mode during the visit.
Inside the Scrovegni Chapel and Eremitani Civic Museum visitors are allowed to take photographs for personal or private use but only from a distance to the object (not touching it) and without the use of flash, incandescent lamps, tripods or other support.
For a complete visit to the Chapel, which includes the CTA with introductory video, the use of FFP2 mask is required.