Pre-booking is required.
Tickets are not refundable.
Reservations can be made over the phone or online, we don't accept booking requests via email.
Online reservations must be made at least 24 hours prior to visit. Same day reservations cannot be made.
If you pay by credit card, It is possible to make reservation until the day before the visit. If you wish to pay by bank transfer, the reservation should be made at least 3 days before the day of the visit calling the call-center. We count three days excluding the day of visit and the day of reservation. For example: if you wish to visit the chapel on Friday, you should make reservation by the previous Monday.
Reservations made over the phone through our Call Center can be paid by bank transfer (bank details will be sent via e-mail) or credit card.
We currently accept VISA, MASTERCARD and DINERS.
Online reservations can be paid by credit card ( Visa, V Pay, Mastercard, Maestro, American Express) or with Satispay.
Visitors who have not booked should check the availability for the same day at the Museum ticket office.
The ticket office is about 100 metres from the Scrovegni Chapel an it is situated at the entrance of the Eremitani Museum: its address is 8, Eremitani Square.
Once they have collected their tickets, visitors should reach the entrance of the air-conditioned waiting-room outside the Scrovegni Chapel 5 minutes before the visit time printed on their tickets.
Late visitors will not be admitted into the Chapel, unless they book a new visit for another available time slot and pay again.
Scrovegni Chapel visits last 15 minutes.
Automatic access doors open only once upon entrance and exit, to enable the stabilisation of the interior microclimate.
Reserved tickets should be collected well in advance.
Groups should arrive at the ticket office 45 minutes prior to visit.
Those who have booked for 9.00 should collect their tickets at 8.30 (not earlier).
Pets, bags, food and drinks are not allowed inside the Chapel.
Cell phones should be kept in silent mode during the visit.
Inside the Scrovegni Chapel and Eremitani Civic Museum visitors are allowed to take photographs for personal or private use but only from a distance to the object (not touching it) and without the use of flash, lamps, tripods or other supports.
For a complete visit to the Chapel, which includes the CTA with introductory video, the use of a mask is advisable.